Telephone Training

Conducting telephone conversations

Telephone Training

The changes in the way we work and interact with customers and the associated new administrative and digital implications are not always understandable to the individual customer or colleague, both in the core business and in agile projects.

Frequent cross-connection and reconnection, too frequent use of e-mails or other inadequate means of communication, and unprofessional reactions on the part of the interlocutors can reinforce already existing conflicts or prejudices. Here, telephone contact offers the opportunity for understanding and clarification of current factual issues. Based on your operationalized service criteria, this training will provide you with the opportunity to critically examine your own telephone behavior and to change it if necessary. The focus will be on telephone conversations with your most important interlocutors. The subject of this training is therefore current examples of your telephone behavior.